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Transport Sites and Operators

“They helped us transform what had been a real pain point in the customer journey – a part of the experience so often overlooked but critical when needed – giving us the opportunity to demonstrate to our customers how much we really care about them.”
-Mr O. – Manager, GWR Lost Property Office

Zero Burden Service represents a fast, easy and responsible way for you to manage property lost at your venues which can save you a great deal of time, effort, space (and yes) money.

We offer a versatile, east to use and literally free service to arenas and other organisations like yours. We can help you greatly increase your operational efficiency by cutting the amount of staff time you have to dedicate to lost property services to literally seconds per item. We handle collection, storage, owner identification, repatriation, security, compliance and all other aspects of the lost property service. That means your patrons will be more likely to recover lost items and the cost to you will be dramatically lessened. Everyone wins.

ZBS is fast, simple and free to use.

The Key Benefits of leaving your lost property operations to Zero Burden Service

ZBS is fast, simple and free to use.

Our repatriation service is safe, secure and ethical

Your patrons will have a simple, certain and trust-building item reclamation experience

All property owner and other data will be held in full compliance with the Data Protection Act and other regulations

All items containing personal data will be treated respectfully and handled securely, also in compliance with relevant standards

Unclaimed items will be resold, upcycled, recycled or otherwise dealt with transparently and responsibly, after a reasonable time.

How Zero Burden Service works for transport clients:

Step 1: Item Registration

A member of your staff photographs lost items turned in to them with any smart phone running our app, the log in a brief description. This process literally takes around 30 seconds, even for new users of the system.

Step 2: Item Storage and ZBS Pick-Up

Simply drop the item into the secure pick-up container we provide. Our carefully vetted and highly trained couriers will seal the container securely and take it in to our storage facility at the end of your event.

Step 3: Item Return

If anyone asks after a lost item simply refer them to the www.yourzbs.com website. We’ll repatriate the item safely and securely for a small fee, payable by the owner. Note that our item repatriation rate is as high as 97%, much higher than traditional lost and found rates!

Step 4: Recycling of Unclaimed Items

Any items which remain unclaimed for a reasonable period of time will be disposed of ethically. In many cases this means repairing or refurbishing them and selling them at auction. Other items will be upcycled, recycled or otherwise disposed of safely and ethically. If any profit is to be realised from the sale or disposal of unclaimed items turned in to your location, your organisation would receive a share of those profits.